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What (not) to do when your business receives a bad Yelp review

What (not) to do when your business receives a bad Yelp review

In the age of the Internet, the famous saying that the “customer is always right” rings true. We turn to Yelp and other online reviews for guidance, so one bad review (or several) can pose problems for businesses. Hopefully, they don’t follow the Union Street Guest House’s lead. As you may know, the Union Street […]

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